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We are Toynami, Inc., a Van Nuys, CA-based creator of high-end collectible toys and figures—known for brands like Robotech, Naruto, Voltron, Sanrio, Acid Rain, and more. Founded in 2000 by George Sohn, we cater to collectors and animé fans nationwide.
Our site shows real-time stock. If it says "Out of Stock," it's currently unavailable. When available, we can ship it quickly.
Pre-orders let you reserve upcoming or limited-quantity items. We do not charge until your order ships. You'll get email updates as we get closer to release/shipment.
Yes—call (818) 787‑8998 or email customerservice@toynamishop.com ASAP. We begin processing in 1–2 business days, so changes after that may not be possible.
Charges are processed only when your order ships—not at checkout.
Processing: 1–2 business days (longer during peak seasons)
Carriers & transit: USPS Priority or FedEx Ground/Home (1–6 days domestic). 2nd Day Air upgrade available. You'll get a tracking number via email.
Yes. Rates are calculated at checkout. International customers are responsible for customs, duties, and taxes.
Sorry—we do not ship to PO Boxes, APO/FPO, military bases, hotels, or B&Bs. Shipments must go to street addresses.
• Returns accepted within 30 days of receipt for unused items in original packaging.
• Convention exclusives or similar limited items are final sale/no returns.
1. Email customerservice@toynamishop.com to request an RMA.
2. Include order number, reason, your name, and return address.
3. Ship to:
Toynami, Inc. Returns
1936 Kellogg Ave.
Carlsbad, Ca 92008
RMA: [Your RMA #]
Return via FedEx (7–10 days) or USPS (10–13 days).
Return processing time depends on where the package being sent from, but a general rule of thumb is:
Packages sent via FedEx take 7-10 business days
Packages sent via USPS take 10-13 business days
Returns sent back without setting up an RMA prior to sending the package back may take longer than the times stated above.
• For defective, damaged, or incorrect items: we cover return shipping.
• For all other returns: buyer pays packing/shipping and refund excludes those costs.
Once we receive and process the return, refunds go to the original payment method. Please allow up to 21 days and two billing cycles.
You'll receive tracking info via email once we ship. You can also view status in your account or with AfterShip.
We'll contact you. Please update your address or arrange re-shipment if needed.
Phone: (818) 787‑8998, Mon–Fri, 9 AM–6 PM PST
Email: customerservice@toynamishop.com