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We won't charge your credit card until your order is shipped. In-stock orders normally ship within 1-2 business days unless otherwise noted. However, if an item is marked "This item ships separately" or during times of heavy order volume (especially November and December), orders normally ship within 3-5 business days of when they were placed.
For most domestic orders, all orders ship via USPS Priority or FedEx Ground. You will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history.
Processing Time: Orders are subject to a 1-2 business day processing time. Business days are considered Mon-Fri.
Transit Time: The delivery times are in reference to the time spent in transit (once your order has left the warehouse).
Tracking: An email with tracking information will be sent once an order has been shipped.
PO Boxes
Military Bases (APO, FPO, etc.)
Hotels, motels, inns, hostels, B&Bs, and/or timeshares
Toynami, Inc. offers multiple shipping methods to most areas in the United States. Merchandise ships from Van Nuys, California.
Standard - FedEx Home Delivery: Available for residential clients. Please allow up to 2-7 business days for your in-stock items to arrive (1-2 business days for processing and 1-6 business days for shipping).
Standard - FedEx Ground Commercial: Offers service to commercial locations during regular business hours. Same timing as Home Delivery.
2nd Day Air: Available for express deliveries. Orders placed after 10:00 AM Pacific Time may not be processed until the following business day.
International Shipping will automatically calculate shipping costs based on your shipping address and methods available, on the Checkout Page.
Important: You are responsible for any and all import duties, taxes, or brokerage fees. Toynami is not responsible for these charges.
We guarantee that every item we sell directly will give you complete satisfaction, or you may return it for a replacement or for a refund of the purchase price within 30 days of receipt of the item.
Important: We strongly suggest that you open all merchandise upon receipt to inspect it in order to take advantage of this policy.
The product must be returned in its original box/packaging in the same condition as it was sent to you. Limited items, such as convention exclusives, are "all sales final."
Send an email with the subject "RMA Request – [insert your order # here]" to: customerservice@toynamishop.com
Write a brief description explaining your reason for return, and if you want a replacement or refund
Be sure to include your Name, Address, Order #, and product name
After you get your RMA number, ship your package back to us at:
Toynami, Inc. Returns
16625 Arminta Ave.
Van Nuys, CA 91406-1610
RMA: [include your RMA# here]
Please allow 21 days to process your return. You will receive notification via e-mail confirming that your return has been received and processed.
Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Once an order has been submitted, you must contact our Customer Service Center at (818) 798-8998 to attempt to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the shipping process.
Since many of our collectibles are limited editions, we offer customers the opportunity to reserve or pre-order an item while the item is in production or prior to its arrival into our warehouse.
Your credit card will be charged to secure the Pre-order item(s). Customers are contacted via e-mail approximately 14-21 days prior to their pre-ordered items arriving at our warehouse.
All pre-order deposits are non-refundable.